POLICY
We are dedicated to provide our customers with high-quality products and outstanding service to our valued customer. To ensure a clear understanding of our policies, please read the following information regarding our No Return, No Refund Policy:
OUR GENERAL POLICY
– All purchases are considered FINAL. We do not accept returns or issue refunds for any products once purchased.
– This policy applies to all items that was purchased in our website or in our social media accounts.
OUR EXCEPTIONS
We do offer exceptions to our policy under specific circumstances:
Damaged Items : If you receive a damaged item, please contact us with in 3 days of receiving your order. We will require photographic evidence of the damaged items. Upon verification, we will offer an exchange or store credit only.
Wrong Size or Item : If you receive the wrong size or item, please notify us within 3 days of receiving your order. We will provide instructions for the return and exchange process.
OUR EXCHANGE PROCESS
For eligible exchanges (damaged or wrong items), please follow these steps:
1. Contact our customer service team at elliethenewluxury@gmail.com or you can reach us on our instagram account ellie_theluxury within 3 days of receiving your order.
2. Provide your order details, a detailed description of the issue, and photographic evidence if applicable.
3. Our team will review your request and, if approved, we will provide further instructions for the exchange process.
4. Once we receive the returned item in its original condition, we will process the exchange or issue store credit.
OUR NON-ELLIGIBLE RETURNS
We do not accept returns or offer refunds for:
1. Items that have been worn, altered, or washed.
2. Items without original packaging and tags.
3. Custom-made or personalized items.
4. Items that are not reported within the specified time frame (3 days)
OUR CUSTOMER SATISFACTION
– We are committed to ensuring your satisfaction with our products. If you have any concerns or questions, please contact our customer service team. We are here to assist you and address any issues promptly.
OUR POLICY UPDATES
Ellie the luxury reserves the right to update or modify this policy at any time. Any changes will be posted on our website and will take effect immediately.
By making a purchase with ELLIE ,means that you agree to this No Return, No Refund Policy. Thank you for your understanding and support.
For any questions or concerns, please contact us at elliethenewluxury@gmail.com